Shipping & Handling

Shipping to the United States

Orders placed Monday through Friday will ship within 1-2 business days of purchase, excluding weekends and holidays.  Orders placed on weekends or holidays will ship within the 1-2 business days following. 

*Shipping rates will vary based on location and items. Please contact us at or
(616) 546-2671. 
**Delivery time goes into effect the business day after you place an order

Orders are shipped to the address provided, Frances Jaye is not responsible for delays caused by the USPS, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. If you’d like to add insurance or signature confirmation on your package please email us at

Order Status

You can view and track your order status by signing into your account and selecting purchase history.  You will also receive an order confirmation email and a shipping confirmation email once your oder has been shipped. Please allow 24 hours for the carrier to update their records before you begin to track your order.

In Store Pickup

If you would like to pick your order up at our Holland store, please select STORE PICKUP instead of standard shipping on the Shipping Method tab while checking out. Your order must be picked up within 7 days of ordering. Online confirmation of order must be present for pick up. Anything ordered after 3 p.m. EST will result in next business day processing. Please call (616) 546-2671 if you need pick up sooner than next day and we will do our best to accommodate you.