Returns + Exchanges


Frances Jaye offers returns and exchanges for items in new and unworn condition with tags attached and original receipt within 14 days of purchase. Sale merchandise, apothecary, personal fragrances, intimates and gift cards are final sale.



Frances Jaye will refund non-sale items within 14 days of original purchase date. To begin an online return, please contact us at with your order number and reason for return. The customer is responsible for the cost of shipping the item back to Frances Jaye through your preferred carrier. Please ship your package to:

Frances Jaye
Attn: Returns
50 E. 8th St. 
Holland, MI 49423
Frances Jaye is not responsible for items lost or damaged while in transit. Once we receive your return, a member from our sales team will review your order. Upon approval, your refund will be issued in the form of the original method of payment minus shipping costs.