Returns + Exchanges


Frances Jaye offers returns for items in unworn and original condition with tags attached and receipt within 14 days of purchase. Between 14 and 30 days from purchase, items may be returned for store credit or exchange.

* Sale merchandise, apothecary, vintage items and gift cards are final sale. *


Frances Jaye will refund non-sale items within 14 days of original purchase date. To begin an online return, please contact us at with your order number and reason for return. The customer is responsible for the cost of shipping the item back to Frances Jaye through your preferred carrier. Please ship your package to:
Frances Jaye
Attn: Returns
50 E. 8th St. 
Holland, MI 49423
Frances Jaye is not responsible for items lost or damaged while in transit. Once we receive your return, a member from our sales team will review your order. Upon approval, your refund will be issued in the form of the original method of payment minus shipping costs.