Shipping + Returns
IN-STORE RETURN POLICY:
Frances Jaye accepts returns for items that are unworn, in their original condition, with tags attached, and accompanied by the receipt, within 14 days of purchase.For returns made between 14 and 30 days from the purchase date, items can be exchanged or returned for store credit.
*Sale merchandise, apothecary items, vintage products, and gift cards are final sale and cannot be returned.
*
ONLINE RETURN POLICY:
Frances Jaye will refund items that are returned (either in store or shipped back) within 14 days of delivery date. Returns must be in unworn and original condition with tags attached.
* Sale merchandise, apothecary, and gift cards are final sale.*
Returns must be initiated and shipped back to Frances Jaye within 14 days of delivery.
To begin an online return, please contact us at hello@francesjaye.com with your order number and reason for return. The customer is responsible for the cost of shipping the item back to Frances Jaye through your preferred carrier. Please ship your package to:
Frances Jaye
Attn: Returns
50 E. 8th St.
Holland, MI 49423
SHIPPING:
Orders placed online are processed within 1-2 business days of purchase.
Once your order has shipped, Frances Jaye cannot be held responsible for stolen or lost packages, inaccurate mailing addresses, or unforeseen delays from couriers.
DOMESTIC
We're currently shipping for free on orders $150+ anywhere in the US. Otherwise, standard shipping is $10.
INTERNATIONAL
We offer shipping to Canada for a flat rate of $20.
If you live outside of the US or Canada, please contact us for a shipping quote!
If you live outside of the US or Canada, please contact us for a shipping quote!