Returns & Exchanges
Frances Jaye offers returns and exchanges for items in new and unworn condition in original packaging with tags attached. All return shipments must be postmarked within 14 days of the purchase date.
All items on sale are final sale, apothecary, personal fragrances, intimates and gift cards are final sale.
To begin a return, please contact our sales team at firstname.lastname@example.org with your order number and reason for return, along with with tracking/confirmation for the package. Returned merchandise must be securely packaged with all original tags, packaging, etc and include a note with your order number and email address. Please ship your package to:
Frances Jaye cannot be responsible for items lost or damaged while in transit. Once we receive your return, a member from our sales team will review your order. Upon approval, your refund will be issued in the form of the original method of payment minus shipping costs. Frances Jaye is not responsible for return shipping costs.
A confirmation email will be sent to you as soon as your refund has been processed. Frances Jaye reserves the right to deny any credits if the merchandise does not meet our requirements.