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Returns & Exchanges

We want you to be satisfied with your purchase and if for any reason you are not happy, simply return your purchase in its original condition within 14 days of post-marked date for a full refund, less shipping costs. For purchases returned to Frances Jaye between 14 and 30 days of the original purchase, store credit will be issued. Purchases made between November 19, 2018 and December 22, 2018 are valid for store credit through January 5, 2019. 

Returns are processed within a week of arrival and may take 1-2 billing cycles for the refund to appear on your statement. Refunds are issued in the original form of payment unless store credit is requested.

Buyers are responsible for return shipping charges and original shipping charges are non-refundable. Please be sure to add a tracking number so you can verify the package has arrived.  We are not responsible for packages that are lost during shipment.

All returns will be subject to inspection. Merchandise must be returned in original condition (unworn, unwashed, unaltered) with tags attached. Returns received in worn condition cannot be accepted for exchange or return and will be sent back to you. We reserve the right to deny or refuse full refund based on the returned condition.

Merchandise purchased online may also be returned at our store at 50 E. 8th Street in Holland, Michigan.